Meridian Health
Healthcare · Multi-facility network
Raise Patient Feedback Rates with HIPAA-Ready Surveys
See how a healthcare network could replace paper-based patient satisfaction surveys with a digital-first approach, lifting response rates while supporting regulatory compliance.
SMS + Kiosk
Digital Distribution
Real-time
Faster Resolution
HIPAA-ready
Security Controls
Automation
Less Manual Work
The Challenge
Paper Surveys, Low Response Rates, HIPAA Concerns
Healthcare networks that rely on paper-based patient satisfaction surveys often face a slow, expensive process with low response rates. Manual data entry introduces errors, and IT leaders have legitimate concerns about how digital survey tools handle PHI under HIPAA regulations.
Paper surveys often yield low response rates and statistically unreliable data
Manual data entry from paper forms introduces errors and delays processing
Limited real-time visibility into patient satisfaction across facilities
Some digital survey vendors cannot demonstrate adequate HIPAA compliance controls
The Solution
Digital-First: SMS, Kiosks, and Encryption
Claform supports digital-first patient feedback with SMS surveys sent shortly after discharge and kiosk mode in waiting rooms for real-time feedback. AES-256-GCM encryption, role-based access controls, and comprehensive audit logs support compliance reviews, while real-time dashboards give facility managers immediate visibility.
Complete a HIPAA compliance review covering AES-256 encryption, access controls, and audit logs
Trigger SMS surveys automatically shortly after patient discharge
Deploy kiosk devices across facilities for real-time waiting room feedback
Build facility-level and network-level dashboards with automated reporting
Configure role-based access so managers see their data and executives see the network
Set up automated escalation workflows for urgent patient concerns
The Results
Transform Patient Feedback
With a digital-first approach, healthcare teams can improve both the volume and quality of patient feedback.
SMS + Kiosk
Digital Distribution
Reach patients via post-discharge SMS and in-facility kiosks instead of slow, low-response paper surveys.
Real-time
Faster Resolution
Real-time dashboards and automated escalation workflows help teams respond to urgent patient concerns quickly.
HIPAA-ready
Security Controls
AES-256 encryption, role-based access controls, audit logs, and data retention policies support HIPAA-conscious deployments.
Automation
Less Manual Work
Digital collection removes paper printing, postage, and manual data entry from the feedback process.
“Moving from paper to digital surveys can feel daunting for a healthcare organization. Claform is designed to make it straightforward, with encryption, access controls, and audit logs that support compliance reviews, plus patient feedback in real time instead of weeks of paper processing.”
Claform
Survey platform for healthcare, Meridian Health
Products Used
Claform Features That Make It Possible
Survey Builder
HCAHPS-aligned patient satisfaction surveys
SMS Distribution
Post-discharge automated surveys
Kiosk Mode
Shared devices with offline support
Enterprise Security
AES-256 encryption, RBAC, audit logs
Real-Time Dashboards
Facility and network-level analytics
Workflow Automation
Escalation for urgent patient concerns
Get Similar Results for Your Team
Bring your feedback into one platform and turn it into action with Claform.