Healthcare Solutions
Patient-Centered Feedback for Better Care
Capture patient feedback through SMS, kiosk, and voice surveys with HIPAA-ready security. Real-time insights help you improve care quality, reduce complaints, and boost patient satisfaction scores.
The Challenge
Healthcare Feedback Is Broken
Traditional methods fail patients and providers. It is time for a modern approach.
Low Response Rates
Paper-based surveys and long email forms get ignored. Patients need quick, convenient feedback options.
Compliance Complexity
HIPAA, consent management, and data residency requirements make feedback collection risky with generic tools.
Disconnected Systems
Feedback data lives in silos, disconnected from EMR, CRM, and quality improvement workflows.
Delayed Insights
By the time paper surveys are collected and analyzed, the opportunity to improve has already passed.
The Solution
Purpose-Built for Healthcare
SMS & WhatsApp for Patients
Send quick satisfaction surveys via text message after appointments. Patients respond in 30 seconds from their phone. 3x higher response rates than email.
Kiosk in Waiting Rooms
Deploy tablets in waiting areas for real-time feedback capture. Offline support ensures data collection even without Wi-Fi. Auto-reset between patients.
Voice/IVR Post-Visit Calls
Automated phone surveys for elderly patients or post-discharge follow-up. DTMF keypad responses make it accessible for all demographics.
HIPAA-Ready Security
End-to-end encryption, BAA available, role-based access, audit logs, and data residency options. Built for the most regulated healthcare environments.
Real-Time Patient Insights
AI-powered sentiment analysis identifies at-risk patients. Track NPS, CSAT, and custom KPIs across departments with real-time dashboards.
CRM & EMR Integration
Connect survey data to Salesforce Health Cloud, HubSpot, or custom systems via REST API and webhooks. Enrich patient profiles automatically.
Results Healthcare Teams Achieve
Compliance
Security Your Compliance Team Will Approve
AES-256 Encryption
All patient data encrypted at rest and in transit.
BAA Available
Business Associate Agreement for HIPAA compliance.
Audit Logs
Complete activity tracking for compliance audits.
Role-Based Access
Staff see only the data they need.
GDPR Ready
Consent management and data portability.
Data Residency
Choose where patient data is stored.
“We replaced our paper-based patient surveys with Claform's SMS and kiosk solutions. Response rates went from 12% to 48%, and we now catch patient concerns in real time instead of weeks later.”
Improve Patient Experience Starting Today
HIPAA-ready, BAA available, and free to start.