Omnichannel Distribution

8 Channels to Reach Every Audience

From email and SMS to WhatsApp, voice calls, kiosks, and print — distribute surveys wherever your audience is. Built-in campaign management, compliance tools, and analytics for every channel.

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8
Distribution Channels
190+
Countries Supported
100K+
Emails per Day
3x
Avg. Response Rate Lift
Claform omnichannel distribution — share via link, QR, email, SMS and more

Email Campaigns

100K+ emails/day

Professional email campaigns with HTML templates, personalization tokens, A/B testing, open/click tracking, and automated follow-ups. Multi-provider support for maximum deliverability.

Key Capabilities

  • Nodemailer, AWS SES, and SendGrid providers
  • Automatic failover between providers
  • Open and click tracking with analytics
  • Personalization tokens and dynamic content
  • Bounce and complaint handling
  • Scheduled sending and follow-ups

SMS Distribution

190+ countries

Global SMS campaigns with international support, smart character counting, opt-out compliance, and delivery tracking. Reach mobile audiences who may not check email.

Key Capabilities

  • Telnyx carrier network with per-segment pricing
  • 190+ countries across 6 regions
  • TCPA, GDPR, and CASL compliance
  • Automatic quiet hours enforcement
  • Cost estimation per country
  • Short URL generation and click tracking

WhatsApp Business

50+ countries

Engage audiences on their preferred messaging platform with pre-approved templates, rich media, interactive buttons, and full consent management with double opt-in.

Key Capabilities

  • WhatsApp Business API with Meta integration
  • Direct Meta Cloud API connection
  • Pre-approved message templates
  • Images, documents, video, and audio
  • Interactive quick-reply and CTA buttons
  • Consent tracking with double opt-in workflow

Voice/IVR Surveys

Telnyx-powered

Conduct phone surveys with interactive voice response. Respondents answer via keypad (DTMF). Telnyx-powered calling with IVR, hybrid, and intro-only modes.

Key Capabilities

  • Telnyx voice network with TeXML call control
  • DTMF keypad input for all question types
  • Text-to-speech in 6 languages
  • Call recording with consent messaging
  • Voicemail detection and retry logic
  • Configurable call windows and concurrency

Kiosk Mode

Offline capable

Deploy surveys on tablets and kiosks in physical locations. Full offline support with device management, session locking, and automatic sync when connectivity returns.

Key Capabilities

  • Offline survey packages for zero-connectivity
  • Device registration and approval workflow
  • PIN-to-exit security and lockdown modes
  • Session tracking with auto-reset
  • Offline response sync with conflict resolution
  • Real-time device health and stats monitoring

Print + QR Codes

PDF generation

Generate professional PDF survey sheets with embedded QR codes linking to digital surveys. Perfect for events, waiting rooms, and locations where digital distribution is not practical.

Key Capabilities

  • PDF generation with pdfkit
  • Embedded QR codes linking to survey
  • Customizable page layouts and sizes
  • Bulk PDF generation for mass printing
  • Branding and logo integration
  • Track digital completions from QR scans

Slack & Teams

Workspace bots

Distribute surveys directly into Slack channels and Microsoft Teams conversations. Install workspace bots that send survey invitations where teams already collaborate.

Key Capabilities

  • Slack workspace bot installation
  • Microsoft Teams bot integration
  • Channel and DM distribution
  • In-app survey preview cards
  • Response notifications in channels
  • Scheduled distribution to team channels

Web Embed & Links

Universal access

Share surveys with a direct link, embed them in your website with an iframe, or trigger popup widgets. The simplest and most universal distribution method.

Key Capabilities

  • Shareable short links with tracking
  • Iframe embed with responsive sizing
  • Popup widget with trigger conditions
  • Custom domain for survey URLs
  • NFC tag support for tap-to-survey
  • Social media sharing integration

Campaign Management

One Dashboard for Every Channel

Create, launch, pause, and analyze campaigns across all channels from a unified interface.

4-Step Wizard

Compose, select audience, schedule, and review before launching any campaign.

Audience Targeting

Segment contacts by demographics, tags, or import lists. Skip invalid numbers automatically.

Scheduling

Send now or schedule for the perfect time. Respect timezone and quiet hours per country.

Real-Time Analytics

Track delivery, opens, clicks, and completions live. Export campaign reports anytime.

Built-in Compliance

Compliant by Default

Every distribution channel includes regulatory compliance tools so you can reach global audiences without legal risk.

GDPR Compliance

Full consent tracking, right to erasure, data export, and privacy-by-design for EU respondents.

TCPA Compliance

Opt-out keyword detection, quiet hours, and prior express consent for US SMS/Voice.

CASL Compliance

Canadian anti-spam compliance with express consent tracking and unsubscribe management.

Opt-Out Management

Centralized opt-out across all channels with keyword detection and resubscribe workflows.

Quiet Hours

Per-country quiet hours enforcement prevents sending during restricted times.

Consent Tracking

Audit trail for every consent action with expiry tracking and double opt-in support.

Ready to Reach Every Audience?

Start distributing surveys across all 8 channels today.

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