Government & Nonprofits
Reach Every Resident, In Their Language
Run citizen satisfaction, public consultation, donor, and volunteer surveys that people can actually answer: by SMS, phone call, kiosk, or printed form, in 6 languages including right-to-left Arabic. Administered with SSO, roles, and a full audit log.
- 6 languages, Arabic RTL included
- SMS, voice, kiosk, and print
- SSO, roles, and audit logs
- Invoice billing available
The Challenge
Public Feedback Is Hard to Collect Fairly
The people you most need to hear from are often the hardest to reach with an online form.
Language Barriers
A survey in one language excludes a large share of residents, and manual translation delays every programme.
Not Everyone Is Online
Email-only surveys miss residents without regular internet access, older citizens, and people on the move.
Many Departments, One Platform
Agencies and programmes need separate access, approval steps, and reporting without sharing each other's data.
Procurement and Accountability
Purchasing needs invoices, usage records, and an audit trail of who changed what and when.
The Solution
Built for Agencies, Councils, and Charities
6 Languages, Right-to-Left Ready
Publish one survey in English, Spanish, French, German, Arabic, and more. Arabic renders right-to-left with correct layout and numerals.
SMS and Voice Surveys
Send text surveys to any mobile phone or run automated phone surveys with keypad answers for residents who do not use the web.
Kiosks and Printed Forms
Tablets at service counters work offline; printed questionnaires carry a QR code so paper responses still land in one dataset.
SSO and Role-Based Access
Staff sign in with SAML single sign-on. Each department sees only its own surveys, respondents, and reports.
Reports Decision-Makers Read
Dashboards by district, service, or programme, with Clue AI summarising open comments into themes and priorities.
Closed-Loop Workflows
Route complaints to the responsible team, notify case workers, and confirm receipt to the resident automatically.
Platform Facts
Governance
Controls Your Administrators Expect
Encryption
Responses are encrypted in transit and at rest.
SAML SSO and MFA
Sign in through your identity provider with multi-factor authentication.
Audit Logs
Every change to surveys, users, and data is recorded with who and when.
Data Residency Options
Choose where survey data is stored.
Invoice Billing
Invoice and purchase-order billing available for public procurement.
Consent and Opt-Out
Built-in consent prompts and opt-out handling for SMS and email outreach.
Give Every Resident A Voice
Start a 7-day free trial of Professional, or talk to us about agency-wide licensing and invoice billing.