Retail & E-Commerce
Know How Every Purchase Really Went
Ask for feedback the moment an order ships or a customer leaves the store: email, SMS, a QR code on the receipt, or a kiosk by the exit. Compare stores and products, get alerted on low scores, and turn happy customers into reviews automatically.
- Shopify & WooCommerce integrations
- 8 distribution channels
- Free plan, no credit card
- 675+ survey templates
The Challenge
Retail Feedback Arrives Too Late
By the time a quarterly report lands, the customer has already decided whether to come back.
Feedback Days After the Sale
Batch email surveys reach customers long after the experience, when they remember little and care less.
No View Across Stores
Each location collects feedback its own way, so you cannot tell which store, shift, or product is pulling the score down.
Orders in One System, Opinions in Another
Survey answers never meet the order, the product, or the customer record, so nobody can act on them.
Unhappy Customers Go Quiet
A low score sits in a spreadsheet until someone finds it. The customer has already left a public review instead.
The Solution
Built for Stores, Carts, and Checkouts
Post-Purchase by Email and SMS
Trigger NPS or CSAT surveys when an order is placed, shipped, or delivered. Short, mobile-first questions customers finish in under a minute.
QR Code on the Receipt
Print a QR code on receipts, packaging, or shelf signs. Shoppers scan and answer on their phone; every scan is tied to the store that printed it.
In-Store Kiosk
A tablet by the exit or the fitting rooms captures feedback on the spot, works offline, and resets between customers.
Shopify & WooCommerce
Connect your store to send surveys on order events and keep order details alongside each response, with no custom code.
Compare Stores and Products
Filter and compare results by store, region, product, or campaign. Clue AI summarises open-text answers into themes you can act on.
Alerts and Review Requests
Workflow automation notifies a manager on a low score and invites happy customers to leave a review, from the same survey.
What You Get From Day One
Operations
Runs Across Every Location
Encrypted Data
Customer answers are encrypted in transit and at rest.
Roles per Store
Managers see their own location; head office sees all of them.
Real-Time Alerts
Low scores reach the right person by email, Slack, or Teams.
Multi-Region Reach
SMS delivery to 190+ countries for international stores.
6 Languages
Survey pages in English, Spanish, French, German, Arabic, and more, right-to-left included.
Clue AI Insights
Themes, sentiment, and key drivers from open-text answers.
Hear From Customers While It Still Matters
Free plan with no credit card. Upgrade to Professional with a 7-day free trial when you are ready.