Professional Services
White-Glove Implementation & Customization
Let our expert team handle everything. From platform setup and data migration to custom development and survey design, we deliver turnkey solutions that accelerate your time to value.
Implementation
Implementation Services
Our implementation team has completed 500+ deployments across every industry. We handle the technical complexity so you can focus on what matters: gathering insights.
Platform Setup & Configuration
We configure your Claform workspace to match your exact requirements. SSO/SAML integration, role-based permissions, branding, distribution channels, and compliance settings - all tuned to your specifications.
- SSO/SAML authentication setup
- Custom role & permission design
- Brand identity configuration
- Distribution channel activation
- Compliance & data residency settings
Data Migration
Moving from another platform? We handle the entire migration process with zero downtime. Surveys, responses, contacts, templates, and historical data - all transferred with full data integrity verification.
- Survey & template migration
- Historical response data transfer
- Contact list & audience migration
- Metadata & tag mapping
- Post-migration validation reports
Integration Engineering
Our integration engineers connect Claform with your existing tech stack. CRM systems, data warehouses, BI tools, marketing platforms, and custom APIs - we build the bridges so your data flows seamlessly.
- CRM integration (Salesforce, HubSpot)
- Data warehouse & BI connections
- Email marketing platform syncs
- Custom API middleware development
- Webhook & automation workflows
Custom Development
Tailored to Your Exact Needs
When off-the-shelf is not enough, our development team builds custom solutions that extend Claform to meet your unique requirements.
White-Label & Branding
Deploy Claform under your own brand. Custom domains, branded survey experiences, tailored email templates, and branded PDF reports that look like they were built in-house.
- Custom domains & subdomains
- Branded survey themes
- Custom email templates
- White-label PDF exports
Custom Workflows
Complex business logic that goes beyond standard configuration. Custom scoring algorithms, conditional routing, approval workflows, and automated actions triggered by response patterns.
- Custom scoring formulas
- Multi-stage approval flows
- Conditional campaign triggers
- Custom notification rules
API & SDK Integrations
Need a custom integration that does not exist yet? Our developers build bespoke API integrations, webhook processors, and SDK extensions tailored to your unique requirements.
- Custom API endpoints
- Webhook processors
- SDK extensions
- Third-party connectors
Custom Dashboards
Purpose-built analytics dashboards for your specific KPIs. Embedded analytics, executive summary views, department-level reporting, and real-time monitoring screens.
- Executive summary dashboards
- Department-level views
- Embedded analytics widgets
- Real-time data displays
Survey Design
Expert Survey Design Services
Great data starts with great survey design. Our research methodology experts craft surveys that maximize response rates and deliver statistically valid, actionable insights.
Research Methodology Design
Our research experts design methodologically sound surveys based on proven frameworks like NPS, CSAT, CES, and custom indices. Every question is validated for bias, cognitive load, and statistical reliability.
Question Optimization
We review and optimize your existing surveys for clarity, engagement, and data quality. This includes question rewording, flow restructuring, skip logic optimization, and cognitive pre-testing.
Multi-Language Surveys
Professional translation and cultural adaptation of surveys for global audiences. We ensure that question intent, scale anchors, and cultural nuances are preserved across every language.
Accessibility Compliance
We design surveys that meet WCAG 2.1 AA accessibility standards. Screen reader compatibility, keyboard navigation, color contrast, and assistive technology testing are included.
Migration
Migrate From Any Platform
Switching survey platforms should not mean losing years of data. Our migration team transfers everything - surveys, responses, contacts, and historical data - with full integrity verification and zero downtime.
- Complete survey structure preservation
- All historical response data transferred
- Contact lists and audience segments migrated
- Distribution history and campaign data moved
- Post-migration data validation reports
- Parallel running period for verification
Platforms We Migrate From
Do not see your platform? We support migration from any tool with data export capabilities. Contact us to discuss your specific needs.
Our Process
Discovery to Optimization
A structured, transparent process with clear milestones and deliverables at every stage.
Discovery
We start with a deep-dive into your goals, current systems, team structure, and technical environment. This assessment shapes the entire engagement.
1-3 daysDesign
Our team creates a detailed solution architecture, project plan, and timeline. You review, provide feedback, and approve before any work begins.
2-5 daysBuild
We execute the plan with weekly check-ins, progress demos, and transparent tracking. You see real progress every step of the way.
1-4 weeksLaunch
Thorough testing, user acceptance validation, and staged rollout. We deploy alongside your team and monitor everything to ensure a flawless launch.
1-3 daysOptimize
Post-launch monitoring, performance tuning, and iterative improvements based on real usage data. We stay engaged until every KPI is met.
OngoingPackages
Service Packages
Transparent pricing with packages designed for teams of every size. Need something custom? We create bespoke proposals too.
Quick Start
Perfect for teams that need standard platform setup with basic integrations.
- Platform configuration
- SSO/SAML setup
- Brand customization
- 1 CRM integration
- 5 survey templates
- 2 hours of training
Professional
Comprehensive implementation with migrations, integrations, and custom surveys.
- Everything in Quick Start
- Data migration from 1 platform
- Up to 3 integrations
- 15 custom survey templates
- Custom workflow design
- 8 hours of training
- Dedicated project manager
Enterprise
Full-scale deployment with custom development, white-labeling, and ongoing support.
- Everything in Professional
- White-label customization
- Custom API development
- Multi-platform migration
- Unlimited integrations
- Custom dashboards & reporting
- Dedicated success manager
- 12 months priority support
Ready for a Seamless Implementation?
Schedule a free consultation with our implementation team. We will assess your needs and create a custom proposal within 48 hours.