Help and support

Contact support

Email us and a member of the Claform team will reply from the same address. Include the email address on your account, or the phone number that received a message, so we can find your records quickly.

Support email

[email protected]

Operated by

Claform is operated by ClaRock, Inc.

Help Center and product guides

Step-by-step guides for building surveys, distributing them and reading results live in the Help Center inside the app.

Text messages (SMS) from Claform

If you gave Claform your mobile number and opted in, Claform sends you account verification codes, account and security notifications and customer-care messages by SMS. Message frequency varies. Message and data rates may apply. Consent is not a condition of purchasing any goods or services.

Get help

Reply HELP to any message from Claform. You will receive a reply with our support email and this page's address. You can also email [email protected] at any time.

Stop messages

Reply STOP to any message from Claform to cancel. We will send one final message confirming that you have been unsubscribed and will send no further messages unless you opt in again.

Start again

Reply START to the same number to resubscribe, or turn text messages back on in Settings, then Notifications in your Claform account.

Keywords at a glance

• HELP Reply HELP for help. Our reply includes [email protected] and https://claform.com/help.
• STOP Reply STOP to cancel. END, QUIT, UNSUBSCRIBE and CANCEL work the same way.
• START Reply START to resubscribe after you have stopped.

Mobile carriers are not liable for delayed or undelivered messages. If you have questions about your mobile plan, contact your wireless provider.

WhatsApp messages from Claform

If you opted in to WhatsApp notifications, Claform sends account notifications to the WhatsApp number you provided, from a sender named Claform. Reply STOP to any WhatsApp message to opt out, or reply HELP for help. You can also block the sender in WhatsApp at any time.

Messages from Claform customers

Businesses that use Claform ("Customers") can send surveys, invitations and related messages to their own contacts by SMS, WhatsApp or voice call. When you receive such a message, the Customer named in the message is the sender; Claform acts as the Customer's service provider.

• Reply STOP to that message to stop messages from that Customer. Claform suppresses further messages to your number from that Customer.
• Reply HELP to that message for the Customer's support contact.
• If a Customer keeps messaging you after you replied STOP, or the message looks like spam or fraud, forward it to [email protected] with the sending number and we will investigate under our Messaging Policy.