Integration
Claform + Zendesk
Create Zendesk tickets from survey responses, for example on low CSAT scores, with the answers in the ticket. Subdomain, email and API token.
How do you connect Claform to Zendesk?
Enter your Zendesk subdomain, agent email and API token on the Integrations page. Add a Create ticket step to a workflow with a condition such as a satisfaction score below your threshold; Claform opens a ticket with the subject and body built from the answers, and logs every ticket it creates.
- Category
- Help desk
- Connection
- API key or token
- Data flow
- Claform sends data to Zendesk
- Plan
- From Business
What you can do with the Zendesk integration
Everything listed here is built into Claform today.
Open a ticket in Zendesk from a response, for example when a satisfaction score is low, with the answers in the ticket body.
Available as a step in Claform workflows, with conditions, retries and run history.
Every delivery to Zendesk is logged with its status, and the connection can be tested from the dashboard.
API key or token
How to set up the Zendesk integration
Four steps from your Claform dashboard.
In Zendesk, create an API key or token for Claform from your admin or developer settings.
Open Integrations in your Claform dashboard, choose Zendesk and paste the key; Claform tests it before saving.
Choose what to send and map your questions.
Send a test response and check the delivery log.
Which plan includes Zendesk?
The Zendesk integration is included from the Business plan upwards. Higher plans include it too.
What teams use Claform + Zendesk for
Close the loop on CSAT
A ticket for every unhappy customer, assigned to support.
Bug reports
Form submissions become tickets with the details filled in.
Feature requests
Route product feedback to the right group.
Zendesk integration FAQ
Who is the ticket requester?
The respondent, when the survey captures their email; otherwise the ticket is created on behalf of the connected agent.
Which Claform plan do I need for Zendesk?
The Zendesk integration is included from the Business plan upwards. You can start on the free plan and upgrade when you are ready to connect it.
Is the Zendesk connection secure?
Credentials for Zendesk are encrypted before they are stored, never shown again in full, and only ever sent to Zendesk's own hosts. You can disconnect at any time from the Integrations page.
What happens if a delivery to Zendesk fails?
Each delivery is logged with its status. Workflow steps retry according to the policy you set, and a connection whose credentials stop working is marked as expired so you can reconnect.
More help desk integrations
- Claform + FreshdeskCreate Freshdesk tickets from survey responses as a workflow step with conditions, with the answers in the ticket. Account domain and API key.See the integration
- Claform + IntercomCreate Intercom tickets from survey responses as a workflow step with conditions, with the answers in the ticket. Access token.See the integration
Solutions that pair with Zendesk
Ready to connect Zendesk?
Create a free account, build your survey and connect Zendesk from the Integrations page.
Zendesk and its logo are trademarks of their respective owners. Claform is not affiliated with or endorsed by Zendesk; the name is used to describe the integration.